Returns and Refunds

Effective Date: 1-1-2025
Last Updated: 5-25-2025

Thank you for shopping with Primetime Ice Cream. We want you to be satisfied with your purchase. This Returns & Refund Policy explains the conditions under which returns, exchanges, and refunds may be accepted.

1. Return Eligibility

To be eligible for a return:

Items must be returned within 30 days of delivery
Products must be unused and in original condition
Items must be in original packaging
Proof of purchase or order confirmation is required

We reserve the right to deny returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally non-returnable unless damaged or defective:

Perishable goods
Ice cream or frozen products
Food items
Gift cards
Clearance or final sale items
Customized or personalized products

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within [Insert Number] days of delivery.

Please include:

Your order number
Photos of the item and packaging
A description of the issue

We may offer:

A replacement
Store credit
A refund
Another resolution at our discretion

4. Refund Process

Once your return is received and inspected, we will notify you regarding approval or denial of your refund.

If approved:

Refunds will be issued to the original payment method
Processing times may vary depending on your bank or payment provider
Shipping charges are generally non-refundable unless the return is due to our error

5. Exchanges

We may offer exchanges for defective or damaged products, subject to product availability.

To request an exchange, contact us at billing@primetimeicecream.com

6. Return Shipping

Unless the return is due to our error:

Customers are responsible for return shipping costs
Original shipping fees are non-refundable

We recommend using a trackable shipping service for returned items.

7. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has shipped, it cannot be canceled and must follow the return process outlined above.

8. Refused Deliveries

Orders refused at delivery may be subject to:

Return shipping fees
Restocking fees
Partial refunds

9. Contact Us

If you have questions regarding this policy or need assistance with a return or refund, please contact us:

Primetime Ice Cream
20235 Husker Drive, Gretna, NE 68028
billing@primetimeicecream.com
402-305-8543